PRACTICE AREAS

Frontline Communications

Frontline employees might be harder to reach, but they're an important audience that requires more than the manager cascade.

Retaining restaurant employees with career development

CHILI'S

CHALLENGE

This development program, ranging from ESL and college support to specific training for job promotions, had the potential to build careers and retain employees, but awareness was low among unwired employees.

SOLUTION

Use unusual and low-tech touch points, like large magnets on sinks and walk-in freezers, as well as social media and robust manager communication tools to educate employees on Chili's support for their career and personal development.

CHILI'S